ADITI POKHARNA

Led a data analysis project to optimize Freshmart revenue using Python and Tableau, identifying key performance indicators and generating actionable business insights.

• Identified top-performing employees, high-revenue categories, and regional sales trends through in-depth data analysis, informing strategic sales initiatives.
• Developed an interactive Tableau dashboard with dynamic filters (city, category, employee) to provide real-time performance insights and facilitate data exploration.
• Derived actionable insights into customer behavior and sales performance, supporting data-driven strategies for revenue growth and operational efficiency.

Conducted comprehensive customer service analysis using Excel to identify key trends in satisfaction metrics and improve retention strategies.

• Utilized pivot tables, charts, and advanced Excel formulas to analyze trends in CSAT scores, response times, call durations, and customer sentiment.
• Identified critical service issues impacting customer satisfaction, providing data-backed insights that led to improved customer retention strategies and service quality.

Performed in-depth market analysis on Amazon Brazil's customer and sales data using SQL to uncover purchasing patterns and enhance customer experience.

• Analyzed extensive customer and sales data for Amazon Brazil with SQL, identifying key trends in customer behaviors and product preferences.
• Extracted critical insights on product demand, buying patterns, and customer segmentation, enabling data-driven decisions to optimize the customer experience.